1 - Kozama cards are flexible and break-resistant products. The product cannot be returned after it has been broken or damaged, as this primarily results from personal use.
2 - The customer has the right to demand a return of the product if there is a manufacturing defect or the product is damaged due to shipping, with the provision of proof (photos).
3 - You can return the product within seven days of receiving it if you are not satisfied, provided that the product has not been opened and is in its original, undamaged condition and packaging. Please note that delivery charges are non-refundable.
4 - The shipping company collaborating with Kozama will contact the customer for order delivery. If the customer does not respond, the shipment will be returned and rescheduled for delivery several times. After that, the shipping company has the right to dispose of the shipment as it sees fit.
5 - Kozama is not responsible for any consequences of incorrect contact information provided by the customer, based on which the shipping company will contact the customer.
6 - If the customer changes their mind about the purchase and wants to cancel the order after confirming the payment for any reason, packaging, preparation, and shipping fees will be deducted from the refund amount.
7 - The refund process takes from 2 to 14 business days from when the shipment reaches the shipping company and after verifying its condition.
8 - If you wish to return a product, please send an email to: [email protected] with the following details:
* A copy of the invoice or order number
* Photos of the products
Please keep all products, including the defective ones, with you until they are verified.
